A friend told me a story that I’d like to share.

George was a freshmen collegiate baseball player.  He believed he was having a strong fall season.  In his teams first doubleheader George did not play in game one, and the 1st baseman who he was behind went 0-4 with three strikeouts.  In game two, he did not start either, but he did come off the bench and went 2-2.  His team had another game the following week.  In his mind, he had a great week of practice and was ready to be the starter.

When the lineup was posted for the final game of the fall, George was once again not in the lineup.  To make matters worse, he didn’t even get an at-bat.  Mad, frustrated, and embarrassed, George made a phone call to his father that evening.  “Dad, I’m twice as good as him (referring to his teammate).”  George went on and on stating all of the reasons he was better.  His father’s comment has stuck with him for over 25 years – his dad calmly said, “Come on, George.” With a slight chuckle he finished, “The Coach is going to play his best players.  I’ll talk to you next week when you’re done feeling sorry for yourself.” 

Avoid the Habitual Gripers:

Before my freshmen year at Marietta College, I received a letter from the legendary, Don Schaly.  The letter was brilliant.  In great depth, Coach described the challenges that lie ahead.  He stated that there would be times of failure and hardship.  In those moments, he challenged to “avoid the habitual gripers” that would be lurking in those difficult times.  These people would make you feel good in the short term, but would not be successful in the program.  It was as accurate as it was harsh.

Kids Nowadays:

We hear it all the time, how kids have changed.  They are entitled, only care about themselves and they pout if they don’t get what they want.  I disagree.  During my playing career I can remember some great people and competitors who were extremely displeased with a coach’s decision.  I, myself, wasn’t immune to showing displeasure. There are times that I regret my attitude and reaction to failure and negative events.  The group of “gripers” were attractive and welcoming at those moments.  Luckily, like George, I had parents that wouldn’t allow me loathe in self-pity.

It’s very natural for competitors to be hurt and even display moments of bad behavior when things don’t go their way.  It’s part of the growth process.  The key is having a support system, typically led by parents or guardians, who don’t allow the spiral to continue.  The support system displays love but does not enable.  It’s not the kids who have changed; instead, it is their support system.

Thoughts for Parents:

Over the last two weeks I’ve had three people reach out to me asking for advice.  Their stories were similar with the premise being their sons were not getting the playing time or role for their respective basketball teams.  Being a parent myself, I can empathize with their pain.  We all want our kids to be happy, especially when they have worked really hard.

I acknowledged that their child is going through a difficult time; however, it is an experience that is extremely common.  Almost every athlete, even the elite of the elite, goes through this process at some point.  It happens at different levels: for some in middle school, for others not until the professional ranks.  The timing doesn’t matter; it is equally as difficult.

In my opinion, this is a critical moment for the young person’s development.  Remember, your child will have a group of “gripers” they can turn to.  As parents, we must avoid being included in this group.  Sure, it will provide short-term comfort, but it won’t help them in the long run.  More than likely this will be very tough on you.  Your child may even be mad that you are not supporting them.  In actuality, you are showing the greatest level of love and caring by allowing the process to play out.  In the long run, trust that you are doing an incredible service to your child.

Thoughts for Coaches:

George’s story was powerful for me as a coach.  Let’s face it, there is more pressure than ever from parents.  As a steward of the lessons that can be learned in sports, it’s the coach’s responsibility to play the most deserving players.  And, yes, this doesn’t always mean the hardest working or the “best kid.”  The hardest working and greatest attitudes may not get the immediate benefit (like playing time) but they will reap long-term rewards.  Coaches must lean into the uncomfortable decisions even if that means more headaches and potentially losing their job.

Final Thought:

George credits his dad’s courage to have the difficult conversation with his future success as an athlete and person.  It empowered him to take ownership.  When things did not go his way he worked harder and smarter to increase his role.  This mindset allowed him to persevere and overcome obstacles.  It also made him grow up – his dad wasn’t going to fight his battles.

On the surface, today’s article is about athletes’ inability to accept ownership and the importance of their support system to “call them out” on occasion.  But there’s more.  Every time I speak, I often hear, “I wish my son and daughter were here.  They need this.”  This is understandable; the message does revolve around sports.

The challenge this week, however, is to attempt to hear George’s dad in your own life.  Maybe we need to reexamine or redefine our definition of “support.” Sometimes we need to hear, “Come on Mike, the boss is going to promote her best employee.”  Or, “Come on, you’re not getting the health results because of your diet and exercise.”

Have you blamed others for poor results recently?  Have other people’s attitudes been the problem not yours?  I’ve found it’s common and easier to blame others instead of taking ownership. However, taking ownership moves us from a victim role (reactive) to an empowered role (proactive) – now we have the ability to improve what we can control.

This week, I will challenge myself to take full ownership of my lot in life.  I will avoid the “habitual gripers” knowing they won’t be successful and happy in the long run.  No excuses.  No complaining. In addition, I will have the courage to challenge those I love when they are in the self-loathing state.

I hope you join me in the journey.  Let’s make it a great week,

Mike

This fall, Clemson football coach, Dabo Swinney, was facing an extremely tough decision.  His senior starting quarterback, Kelly Bryant, was playing well and owned a career 16-2 record as a starter.  Bryant was the back-up quarterback his freshmen and sophomore seasons to the magnificent DeShaun Watson.  Complicating matters was the arrival of true freshmen Trevor Lawrence.  The number one high school quarterback in the nation, Lawrence has the look of an elite NFL player: 6’6 with incredible arm talent and the swagger to match.  To start the season, Bryant was the starter but the freshmen Lawrence was getting significant game repetitions.

After the fourth game of the season, a 49-21 drumming of Georgia Tech, Coach Swinney announced they were making a switch at the quarterback position: Lawrence was named the starter.  A visibly shaken Swinney spoke with incredible vulnerability at the Monday press conference.

“It’s a bad day to be the head coach. Because I love Kelly.  It was emotional.  Emotional for him.  Tough day.  Because he’s played well and there’s not a guy that’s been, as long as I’ve been here, more committed to this program as Kelly Bryant.  There’s not a better leader.  The guy’s the epitome of what you want.  He’s what you want your son to be like.  I love him like a son.  So, it was a very difficult conversation and he’s very disappointed.”

Can you imagine being Coach Swinney?  Please don’t think in terms of a fan; instead, consider this from the human side.  Bryant has been in your organization for years, he accepted a glamour less position (backup quarterback), delivered strong results when given an opportunity (16-2), he’s a hard worker, great leader, and you love him like a son.  However, your judgement says the green first-year player is better for the job.  What do you do?

Rumbling with Judgement:

“I’m glad God ain’t a coach.  As a coach, you have to be critical.  Rank people. It’s hard man.  I’m thankful God ain’t that way.”  Dabo Swinney

I’m writing this article for any coach, manager, leader who rumbles with the idea of being judgmental.  Every leader I’ve met has struggled at points in their career with who to promote, who to play, what grade to give, how to distribute bonuses—the list goes on and on.

To make matters worse, the more elite the organization the tougher the decisions.  Think about the razor’s edge line that separates the competitor at a football program like Clemson.  It is no different than high-end talent in corporate America; almost every person within the organization is smart and hardworking.

If we accept the responsibility of leadership, difficult decisions accompany the position.  It’s a major part of sitting in the “Big Seat.”  Former Chairman and CEO of Intel, Andrew S. Grove, states in his timeless book, High Output Management, “We managers are required by the organization that employees us to make a judgment regarding a fellow worker and then deliver that judgement to him face-to-face.”

While there is no easy way to make difficult decisions there are some ways to help deal with the process.  First, I thought I would list a few ways leaders CANNOT make a decision.

What the Decision CANNOT BE ABOUT:

  1. Liking or Not Liking: the decision can never be personal. In coaching, while you may have different relationships with kids, you care about all your players.  The degree to which your personality connects or doesn’t connect can never dictate your decision.
  2. Potential with no results: There will always be players and employees with all the smarts and skills but they are not producing. At some point it has to be about results and not potential.
  3. Hard Work: hard work is a loose term. First, in most high functioning organizations hard work is common.   Second, someone can think they are working hard and they are either really not or they can be working on the wrong thing.  Regardless, hard work alone is not reason enough to promote or play someone.
  4. Age or Seniority: Seniority alone isn’t enough. Sure, the experience should help, but it doesn’t guarantee you a bigger role.  As legendary Cal Rugby coach, Jack Miller says, “all that matters is who can ball. Right here in this moment.”
  5. Comfort or what’s safe: “A decision like that could cost me my job.” Playing it safe and small should never be the reason for making a decision. If I’m going down, I’m going down with what I believe is right, not comfortable.

Three ways to Assist with Decision Making

  1. Clarity is King: Front loading the goals, objectives, measurable information and expectations are critical. Great leaders avoid being vague; instead, they are relentless with communicating both the goals of the organization and the expectations for the individual.  This can and should be accomplished in multiple ways but well planned one-on-one meetings is a powerful way to articulate the position of the organization.
  2. Discuss Results: If a strong job was performed articulating the goals, then discussing the results sans emotions is much easier. For example, discussing measureable date: speed, strength, on-base- percentage, and strike out rate are factual figures.  Sure, numbers can be debated but, for the most part, arguing numbers sounds a lot like excuse making.  Clear, accurate data helps make sound decisions.
  3. Using your professional judgment. This is where it gets tough for many.  One year we had a freshman who hit .180 in the fall.  He didn’t deliver the results.  However, every coach felt he was one of our best players.  I made the decision to start him based on mine and our staff’s professional judgment.  Numbers will tell a part of the story, but the human element will always be there.  A leader isn’t paid to simply analyze the numbers.  They are paid to make the decision that is best for the organization.

To Parents:

Sure, there are people in coaching positions that shouldn’t be.  However, the vast majority of coaches are good people who care deeply about the kids in their programs.  Their position requires them to be “judgmental.”  It’s tough.  They have to do what they believe is best.  Very rarely is it personal.  Coaches have different ways to assist them in making sound decisions.  For me, I am obsessed with making sure our players know there are no favorites.  I keep my head down around parents the majority of times- it can look “standoffish.” I know my weaknesses.  I just can’t allow parents feelings to affect my judgement.  Your child’s coach may have her own method that doesn’t make sense to you.  It’s ok.  Just understand they are human and trying to do what’s best.  That’s it.

Final Thought:

Over the years, I have agonized over the idea of being judgmental.  There have been several times I have come home and asked my wife, “Am I still a good person?”  I don’t like the part of the job that requires me to rank and critically evaluate.  Like Coach Swinney said, those are the times when it stinks being a leader.

I want to say thank you to all the leaders wrestling with judgement.  When times get tough, and they certainly will, remember that it’s not you it’s the position you hold.  If you were to step down tomorrow, you would not alleviate the struggle it would just be passed on to someone else.  Stay in the mud.  Stick with it.  Wrestle with the decision and do what you believe is right.  The world needs caring and thoughtful leaders.  Critics rarely know what it’s like to be in the arena.  Not all feedback is created equal.  You are not alone.   I’ll keep doing my very best if you’ll do the same.

Make it a great week.

Mike